Terms and conditions of Usage

By shopping at ayudental, you accept the terms and conditions

All return request forms must submit within 30 days of the delivery date of order.

Items that packed in blister packs (thick plastic covering which requires using scissors to start) must return in the unopened packages. If the blister package was open, the item is not eligible for return.

Refunds will not accept on the product that is:
-entirely or partially constructed
-not in new, resalable condition
-damaged because of use/mishandling from the client
-Authorized returns of merchandise will refund in full minus transport and a 20% restocking fee. Shipping is non-refundable.

Restocking fees waived if the customer places a new order of equivalent or higher value within ten business days of submitting the return request form.
Returns must ship and the tracking number supplied within ten business days after we issue the RMA number.

We advise that you use a shipping company such as UPS or FedEx that offers a tracking feature when creating a return.

Notification of goods that are defective/damaged:

We strongly urge that our customers inspect and test any product immediately upon receipt. If any item is found to be damaged or faulty, please notify us immediately.

Replacements for damaged items are subject to inspection before a replacement shipping to you. You will inform when the replacement will ship once we’ve contacted the warehouse.
Following our 30 day return period, any defective or damaged item is ineligible for the refund but may be covered by the manufacturer’s guarantee. The manufacturer will need to contact for any details.
Unauthorized yields:

Unauthorized returns will not refund.
Restocking fees charged if the customer refuses a shipment without a return authorization number or previous consent.

For yields which are past the 30 day period, purchases made by AYU DENTAL are not licensed to be returned or refunded. Products might cover by their respective manufacturers’ guarantee. At their discretion, manufacturers will offer replacement or repair on occasion. For your benefit, we can provide the producers’ contact information for your product.

We are always interested in getting comments for some of the products and brands we sell.

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Shipping And Handling


All orders will be sent in 24 – 48 hours upon payment verification. You will get your order within 3 – 5 business days depending on where you’re ordering from, including Saturday and Sunday.

AYU DENTAL is working hard to ensure that your orders are delivered safely and on time. Therefore only the authorized receiver is going to be allowed to accept the delivery. Upon the shipping destination, please be ensured that the licensed receiver is present to make the signature. AYU DENTAL allowed the rights to not released the delivery with the absents of the authorized receiver.